Frequently Asked Questions
1) Currency
All prices for art and products shipped directly from Gingezel are in Canadian dollars.
Shipping and Handling charges are in Canadian dollars.
If you prefer to shop in US dollars, please visit the Gingezel Gallery at Yessy.
2) Shipping and Handling Charges
See Shipping and Handling
3) Returns
All Gingezel scarves are guaranteed against manufacture defects for the normal life of the product with normal wear. If you wish to return the scarf because of color, design, or fabric please do so unused within 30 days.
All Gingezel jewelry is guaranteed against defects for the normal life of the product with normal wear. If you wish to return the jewelry because of color, design, or materials please do so unused within 30 days.
All fine art prints have a 30 day approval interval. They can be returned in the original state at any time during that interval.
All returns will be refunded to your credit card.
Fabric printed at Spoonflower is subject to their return policy.
4) Gift wrapping
All Gingezel jewelry is shipped in decorative envelopes suitable for gift giving at no extra cost.
Gift wrapping is not available for the scarves. They are shipped in plain transparent plastic with gold labeling.
5) Is the Jewelry Hypoallergenic?
Earwires are either hypoallergenic goldplate on surgical stainless steel, surgical stainless steel, or titanium.
Other metals used in the jewelry are not hypoallergenic.
6) How are the canvas prints done?
The canvas prints are professionally giclee printed using 100 year archival pigment based inks with an Epson 9880 Sylus Pro printer on Hahnemuhle Daguerre Canvas, Epson PremierArt Water Resistant Canvas, or Generations Satin Canvas. Prints are stretched on wood with the option of a gallery wrap with a depth of 3/4 of an inch or a museum wrap with a depth of 1 3/8 inches. The canvas is ready to hang. Please hang it out of direct sunlight or strong reflected light for the maximum lifetime.
All limited edition prints come with a signed Certificate of Authenticity that includes the print number .
Please allow two weeks for the art to be printed and shipped to us for examination before it is signed on the back in addition to the digital signature and shipped to you.
7) How are the paper prints done?
The fine art prints are professionally giclee printed using 100 year archival pigment based inks with an Epson 9880 Sylus Pro printer. At the moment our favorite papers are:
- Hahnemuhle Photo Rag. This is a 310 gsm acid free 100% rag bright white paper ideal both for photography and for digital art where color brilliance is essential.
- Crane textured fine art paper. This is a richly textured acid free 100% cotton rag paper.
All limited edition prints come with a signed Certificate of Authenticity that includes the print number .
Please allow two weeks for the art to be printed and shipped to us for examination before it is signed on the back in addition to the digital signature and shipped to you.
8) My canvas arrived “dimpled”. What can I do?
The printer’s advice is:
The flexibility of canvas material means that it can sometimes get dimpled, whether from handling or in transit during shipping. To remove these dimples, spray a mist of water on the back of the canvas. Then, either with a finger or paintbrush, gently rub the water into the surface of the canvas. Allow the canvas to dry and tighten to its original tautness.